Tuesday, April 30, 2019

Good Deed report Essay Example | Topics and Well Written Essays - 500 words

Good Deed report - stress ExampleThe supervisor approved the commendation and agreed to send it the next day furthermore, he added a $300 bonus for Roseannes actions and a commendation for her trainer.The supervisor is pleased with Roseannes handling of the concerns of the node, which shows her dressing and personal fetch ethics, so he includes a bonus for her and a commendation for her trainer. He describes the work of customer representatives as sensitive emotional labor. He emphasizes the importance of bonuses in financially compensating excellent piece of work actions. This bonus shows that the company values exemplary employee attitudes and behaviors. In Roseannes case, it is impressive that after only cardinal weeks in the job, she shows remarkable dexterity in handling complex cases and infuriated customers. The supervisor further commends her trainer, who is besides happy with Roseannes performance. The trainer uses Roseanne as an example for new trainees.Customer servi ce agents are at the forefront of serving and making customers happy. If they do something right, they get a commendation and positive performance review. only when if they go beyond their duties and excel in doing so, they deserve a bonus. Hence, the supervisor approved the request and positively reinforced commendable workplace behaviors.Employees, who go above and beyond the call of duty, have to be decently commended to reinforce their good behavior. Reinforcement studies in the workplace suggest the importance of timing positive rewards in sustaining and spreading positive behaviors. On 25 September 2012, Roseanne Blythe, a customer service and sales agent, was intimately to end her shift when an irate customer called in. She did not only restore a disgruntled customers faith in the company, she also increased revenues, when that customer opened twenty accounts amounting to $5,000 every month. Hence, I recommend for her to get a public commendation for the positive performan ce

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